SERVICES FOR CUSTOMERS WITH DISABILITIES AND/OR REDUCED MOBILITY
Ferrotramviaria, in order to meet the needs of all its travellers, offers assistance services to customers with disabilities and/or reduced mobility in compliance with the indications provided byEC Regulation 1371/2007andEU Regulation 782/2021on the rights and obligations of rail transport passengers, with the aim of continuous improvement.
HOW TO REQUEST SPECIAL TRAVELLER ASSISTANCE
The assistance of company staff must be requested at least 24 hours in advance.
To request the assistance service, the traveller can:
Send an email toservizi@ferrovienordbarese.it, indicating all travel-related information. The request emails must be received by3:00 PM.
Call the Customer Relations Office at080 5299348.
The service operates on weekdays fromMonday to Fridayfrom9:00 AM to 1:00 PM.
To avail of the assistance of company staff, and to facilitate and optimise this service, it is necessary to be at thestation at least 30 minutes before the train's departure.
ATTENTION:Wheelchairs provided by passengers with disabilities must not exceed 700mm in width, 1200mm in length, and a full load weight of 250kg.
WHAT TO INDICATE IN RESERVATIONS
In requests for assistance, it is necessary to indicate:
The station and/or stop of departure and arrival.
The dates of departure and return with the preferred time slots or train.
The type of assistance required(with or without a lifting platform, with a wheelchair, and any other useful information).
A telephone number at which the customer can be contacted for travel arrangements, if necessary.
STATIONS AND STOPS
The stations and stops of theFerrovie del Nord Baresefeature different levels of accessibility for individuals with limited or impaired mobility.
Please note it is possible to view the list of stations with their specifications and features onpage 29ofTheService Charter 2023.
Bari Centrale, Corato, Andria Sud stations, and the stops at Tesoro, Cittadella, San Gabriele, Hospital, Cecilia, Corato Sud - Hospital, Airport, and Europa are all fully accessible. This means they offer independent access to the ticket offices and platforms. All movement within the station areas and restrooms for individuals with reduced mobility can take place without encountering architectural barriers, or by using a lift. Boarding and alighting from trains for passengers with mobility challenges in wheelchairs at these FM1 line stops take place at platform level.Please noteassistanceis only provided by company staff at the Airport and Europa stops(except for FLIRT, CIVITY, and POP trains)and at Bari Centrale Station who are authorised to use wheelchair lifting platforms.
Bari Centrale Station is accessible from 5:00 am to midnight. It can be accessed every day via the"Yellow"underpass if coming from theBari Centrale RFIstation or fromVia Giuseppe Capruzzi.
From Monday to Saturday, access is also possible using the lift that connects the station withCorso ItaliaorPiazza Aldo Moroand theFerrovie Appulo Lucanestation.
Please note the lift connecting the platform level of the Bari Centrale stations ofFerrovie Appulo LucaneandFerrotramviariais exclusively for the use by travellers with mobility difficulties.
Travelers continuing their journey with trains departing from theRFI stationcan request assistance by contacting theBlue Roomin advance(02323232; salablu.BARI@rfi.it).
Please note, at the Airport stop, a wheelchair can be made available for travelling companions to facilitate the access of passengers with reduced mobility within the facility upon request made at least 24 hours in advance.
The stations of Bitonto, Terlizzi, Ruvo, Corato, and the SS. Medici stop offer limited accessibility. This means they aid travellers with mobility difficulties to access ticket offices, station platforms, and when boarding trains. Company staff are authorized to use lifting platforms for wheelchairs but are not permitted to carry passengers on them.
Stations with underpasses are equipped with stairlift platforms for passengers with limited mobility.
For getting on and off trains at stations with limited accessibility, there is a wheelchair lift cart available for passengers with mobility difficulties.
At Corato, Corato Sud, and Andria Sud stations, access to trains for persons with reduced mobility (PRMs) is possible only when travelling withFLIRT, CIVITY, and POPelectric trains.
The stations of Bari Centrale, Bitonto, Terlizzi, Ruvo, Corato, Andria Sud, Fesca S.G., Cecilia, and the stops at Tesoro, Cittadella, San Gabriele, Hospital, Airport, Europa, SS.Medici, Macchie, Corato Sud - Hospital are equipped with wheelchair-access restrooms for passengers with reduced mobility.
Onboard Services for Passengers with Reduced Mobility
All rolling stock currently in operation is equipped to transport passengers with reduced mobility in wheelchairs. The trains have designated wheelchair spaces with securing systems, two on the ELT and CIVITY electric trains, and one on the FLIRT electric trains. The ALSTOM POP, FLIRT, and CIVITY electric trains are also equipped with restrooms for passengers with reduced mobility and platforms that facilitate easy boarding.
Information for Travellers
Publicly displayed train schedules indicate which stations and stops are accessible or have limited accessibility and show which trains have rolling stock equipped with designated wheelchair spaces and securing systems.
The train doors, near the spaces designed for passengers with reduced mobility in wheelchairs, are marked with a special disability pictogram.
Information about various services for passengers with reduced mobility can be obtained in the following ways:
At the ticket offices of stations and stops on the railway network
By calling080 5299111-Press 1
The Customer Care service is available every day from5:00 am to 12:00 am
By calling080 5299348
Customer Relations Officeoperates on weekdays from Monday to Friday from 9:00 am to 1:00 pm
By visiting the company's website atwww.ferrotramviaria.it
By consultingThe Service Charter
By reviewing the General Conditions of Carriage
To consult the table relating to the schematic mode, about the degree of accessibility to stations and services for people with disabilities, please download the attachment.
