Travellers may carry on board the train or bus, free of charge, one piece of luggage not exceeding 10 kg in weight and with maximum dimensions of 75x50x25 cm. Any additional piece of luggage beyond the individual allowance, with a maximum of two pieces per traveller, is subject to the payment of a standard fare ticket. Luggage must be transported in the designated spaces where available, without causing disturbance or damage to other passengers, without obstructing the service activities of the staff, and without damaging the vehicle. Luggage must always remain under the supervision of the traveller at all times. Ferrotramviaria is only liable for damage resulting from its own responsibility. Travellers are not allowed to bring dangerous or overly large items on board, as determined by the staff on duty. Their decision is final.
Luggage Transport to and from the Airport Stop
Travellers whose journey either originates from, or is destined for the Airport stop, may carry luggage on board the train for free, with a maximum of three pieces per person, without size and weight limitations and without additional costs only if they do not cause any disturbance or discomfort/damage to other passengers.
BICYCLE TRANSPORTATION
The transportation of bicycles is free of charge.
Bicycle transportation on trains and buses is allowed:
on all trains and buses for foldable models (including electric ones), with or without a bag, provided they are no larger than 110 x 70 x 30 cm and do not pose a danger or inconvenience to other passengers.
only on trains designated by the Company for all other models of bicycles (excluding electric ones) provided they do not exceed 2 meters in length; tandems and/or trailers are not allowed.
The bicycle owner is required to personally carry out the loading and unloading of the bicycle, following the instructions of company staff, and is responsible for any damage caused to their own and other passengers’ bicycles, to personnel, railway material, and third parties. Please note passengers must not linger on platforms obstructing the access of other passengers.
Specific provisions for the transportation of non-folding bicycles
The bicycle can only be transported on designated trains.
Transportation is allowed for one bicycle per passenger.
Transportation is allowed, on equipped trains, within the limit of available spaces in the racks. To access these trains with a bicycle, only the door marked with a bicycle pictogram must be used.
On trains not equipped with racks, the bicycle can be placed in available spaces, up to a maximum of two, preferably near the area designated for wheelchair-bound disabled persons, if unoccupied. In this case, access to trains must be through the door marked with the appropriate disabled pictogram.
Bicycle transportation is not allowed for organized groups exceeding the availability of specific bicycle spaces.
Children under the age of 12 may board trains with a bicycle only if accompanied by an adult.
Passengers wishing to travel with a bicycle must go to the Train Manager to receive instructions regarding the door to use for loading operations and to regularise the transportation of the bicycle; if the Train Manager, due to unavailability of spaces, does not authorise the transportation of the bicycle, passengers may store the bicycle in the appropriate racks present at stations and stops or wait for the next train equipped for bicycle transportation.
During transportation, leaving objects or luggage on bicycles or in the spaces designated for their transportation is not permitted.
Bicycles must also be stored in such a way so as not to obstruct or disturb the exit/entry of passengers and/or operating personnel.
It is advisable to reach the station/stop a few minutes before the scheduled departure time of the train to carry out the bicycle loading operation in an orderly way.
Bicycle owners must also comply with any further instructions given by the staff directly or via public announcement. Please note in case of excessively crowded carriages, operating staff may request bicycle owners to wait for the next train.
In case of emergency or in case of evacuation of trains, bicycles must be left on board or, if exiting from stations, in an appropriate place so as not to obstruct other passengers. If recoverable, they will be returned to their owners upon presentation of travel tickets and an identification document.
At the Airport Stop, it is forbidden to board or alight from trains with non-foldable bicycles. (THIS CHANGED WITH THE SERVICE CHARTER UPDATE 2023 OF JUNE 27, 2023).
Violations related to safety and functionality established by DPR 753/80 are subject to administrative sanctions established by the same DPR.
Ferrotramviaria is not responsible for storage and therefore does not guarantee against damage or theft of bicycles left in stations/stops.
SCOOTER TRANSPORTATION
The transportation of scooters is free of charge. Scooter transportation on trains and buses is allowed:
on all trains and buses, with or without the use of a bag, provided they are no larger than 120 x 80 x 45 cm and do not pose a danger or inconvenience to other passengers.
remember to turn off and close your scooter before boarding the train/bus.
The scooter owner is required to personally carry out loading and unloading, following the instructions of company staff, and is responsible for any damage caused to their own and other scooters, to personnel, railway/automotive material, and third parties.
Please note, passengers must not linger on platforms, obstructing the access of other passengers.
ANIMAL TRANSPORTATION
The following animals are allowed free transportation on trains or buses.
Small dogs weighing no more than 10 kg, provided they are muzzled and leashed, or, if very small, held on the lap, limited to 1 per traveller.
Small domestic animals kept in special containers not exceeding 10 kg in weight and dimensions no larger than 75x50x25 cm. The transportation of these containers is regulated in the same way as the transportation of luggage.
Transportation of large animals is not allowed, except for guide dogs.
The visually impaired are entitled to be accompanied by their guide dogs on their journeys on public transport without having to pay any ticket or surcharge for the animal (Law No. 60 of 8/2/2006).
The transportation of animals is only permitted under conditions that prevent their free circulation on the vehicle. Animals must be kept under full control at all times.
Under no circumstances can animal occupy a seat
Pet owners are responsible for the behaviour of their animals and must take all necessary precautions to ensure they do not disturb other users of the service. If deemed necessary, operating staff can decide to remove unruly animals from vehicles.
Below is a series of FAQs on the content.
Each traveller is permitted to bring one piece of luggage free of charge, it mustn’t exceed 10 kg in weight and its dimensions must be within 75 x 50 x 25 cm.
If you have more than one piece of luggage, or if your luggage exceeds the free allowance, you can bring up to two additional bags. However, each extra bag requires a separate ticket, equivalent to a single journey fare.
When you bring luggage onto the train or bus, please ensure that it is placed in the designated luggage area. These areas are specifically designed to store luggage safely.
Your luggage should not obstruct walkways, doorways, or emergency exits. It's important to ensure that your luggage doesn't disturb other passengers, interfere with the duties of the transport staff, or cause any damage to the vehicle.
As a traveller, you are responsible for your luggage at all times. Keep your bags with you and maintain supervision over them throughout your journey.
Ferrotramviaria, is only liable for any damage to your luggage if it is proven that this resulted directly from their own negligence or fault. In all other cases, the responsibility lies with the traveller.
Carrying dangerous or excessively large items on trains and buses is strictly prohibited. The decision of what constitutes a 'dangerous' or 'excessively bulky' item lies with the travelling staff, and their judgment on this matter is final.
For everyone's safety, please adhere strictly to these rules and follow any instructions given by the staff regarding your luggage.
Luggage Transportation to and from the Airport stop.
Travellers whose journey originates or ends at the Airport stop can bring luggage on the train for free, up to a maximum of three items per person, without size or weight limit and without additional costs, provided they do not disturb or interfere with other passengers.
Ferrotramviaria S.p.A
Direzione Generale Trasporto Piazza A. Moro, 50/B - 70122 Bari
Partita Iva: 00890311004 - C.F.: 00431220581 Registro imprese: CCIAA ROMA n. 00431220581 Capitale sociale: 5.000.000 € I.V. - R.E.A. n. 83839
