CUSTOMER INFORMATION
Ferrotramviaria S.p.A. provides customers with accurate information on the services offered in accordance with Annex A of Regulatory Decision 16/2018.
It is always possible to obtain information about our services by calling the Customer Care service at 080.5299111, Press 1 (the service is available every day, including Sundays and holidays, from 05:00 to 24:00).
INFORMATION ON THE GROUND
The railway timetable is valid for one year.
The departure time of trains is displayed at every station and stop.
The General Conditions of Carriage are displayed at every station and stop.
In the event of service changes and, consequently, changes to the timetable, public notices are posted at least 24 hours before the changes are implemented. Significant planned changes are also communicated in the press through our communication channels.
To stay up to date in real time on all information concerning train mobility, you can subscribe to the Ferrotramviaria Infomobility WhatsApp channel and activate its notifications. Notifications on railway traffic, useful information, and updates are conveyed via instant notification.
All stations and stops are equipped with audio broadcast systems for voice messages, providing information regarding train operations, particularly concerning delays and any underlying reasons.
A computerised train location system allows real-time information to be provided to users by station and stop personnel, especially during irregular train traffic (delays, breakdowns, line interruptions, etc.).
All stations, except Sovereto and those closed for refurbishment (Andria-Barletta), and stops are equipped with monitors displaying train departure times over the next two hours and a scrolling text with service information.
Bari C.le, Bitonto, Terlizzi, Ruvo, Corato, and Andria stations and Quintino Sella, Brigata Bari, Francesco Crispi, Macchie, SS. Medici, Barletta Centrale stops, and all FM1 line stops are equipped with an additional public information monitor displaying notices and news identical to those published on the company's website.
ON-BOARD INFORMATION
Onboard trains, in addition to providing all the minimal static information in both Italian and English as required by the aforementioned ART decision, information is provided by on-board personnel directly in the event of service disruptions, using the audio broadcast system, or through automatic audio systems and monitors, depending on train specifications.
The computerised train location system enables the onboard audio broadcast of automatic messages regarding destination and subsequent stops.
• Real-time information on train traffic is always available in the "Real Time" section of the company's website at www.ferrotramviaria.it
• By subscribing to the Ferrotramviaria Infomobility WhatsApp Channel, you can receive real-time notifications on train circulation.
COMPANY WEBSITE WWW.FERROTRAMVIARIA.IT
• The company website periodically publishes communications, service updates, news, timetables, and fares in printable format. The Newsletter service offers users the possibility to stay informed via their email inbox.
• On the Ferrotramviaria website, you can check the real-time running of our trains from both PCs and mobile devices, to be constantly updated on service punctuality.
• News and notices concerning the service are also published on Ferrotramviaria's social networks, including Twitter, Facebook, and LinkedIn.
Moreover, the company website provides minimum information to users in compliance with Annex A of Regulatory Decision No. 16/2018.
FERROTRAMVIARIA SPA MOBILE APP
The mobile application is available for devices with Android or Apple (iOS) operating systems, providing the following functions:
• Purchase online single tickets for all destinations, including the Airport, with automatic recognition on the mobile device without printing.
• Store purchased tickets.
• Check timetables (trains, buses, or bus+train) online.
• Quickly and offline view today's timetables (train only).
• View notices and news.
• Fill out the lost property form.
• View contacts and send notifications.
• View the map and list of sales points.
• Access general conditions of carriage.
• View useful links to search for tourist points of interest in the area served by Ferrotramviaria.
QR Codes for automatic link recognition via smartphone and direct access to the respective store are available on the company website.
FERROTRAMVIARIA INFOMOBILITY WHATSAPP CHANNEL
In December 2023, the "Ferrotramviaria Infomobility" WhatsApp Channel was created.
To stay updated in real time on all information concerning train mobility, you can subscribe to the channel and activate notifications. Railway circulation communications, useful info, and updates are provided via instant notification. You can subscribe to the channel at the following link: https://whatsapp.com/channel/0029VaGQ1Ea35fLrGRHNiW2e
SERVICES FOR PASSENGERS WITH REDUCED MOBILITY
The Company is committed to improving travel conditions by progressively introducing buses equipped for the boarding of passengers with reduced mobility.
Currently, 64% of operating buses are equipped with retractable ramps and hydraulic lifts for boarding wheelchair-bound passengers, with one specially provided hooking station.
HOW TO REQUEST ASSISTANCE
Company personnel assistance must be requested at least 24 hours in advance.
To request the assistance service, travellers can:
• Send an email to servizi@ferrovienordbarese.it, providing all information related to the journey. Requests must be received by 15:00;
• Call the Customer Relations Office at 080-5299348. The service operates on weekdays from Monday to Friday from 09:00 to 13:00.
INFO POINT SERVICE
• Two Info Points are active at Bari C.le Station and the Airport Stop, providing information and dissemination regarding the railway connection to the Airport and integrated unique tickets for travel throughout the regional territory, where tickets can be purchased using debit and credit cards. Public assistance is also available in English.
• Besides providing service information, the staff assists customers in purchasing tickets through the automatic machines installed at the Info Points.
• A telephone connection device is active at the Airport stop between the access/exit gates to the platforms and the Info Point information station, allowing customers to request assistance.
CUSTOMER INFORMATION FOR MOTORBUS SERVICE
• For the motorbus service (coach lines), during the winter period, a timetable is published that normally coincides with the school period, while during the summer, services are established between Andria and Barletta Lido.
• Service and schedule changes are made public through company communication channels at least 24 hours before the modifications.
• Ticket sales outlets will display service timetables outside and/or inside the establishment.
• All termini are provided with timetable boards. Along the Bari-Barletta line route, 178 bus stop signs are installed indicating service timetables, ticket sales points, and other useful information.
• All stops/stations are equipped with panels displaying the General Conditions of Carriage (in Italian and English).
• All Self-Service Ticketing Machines have a sticker with a QR Code to access the General Conditions of Carriage (in Italian and English).
All bus stop signs for the motorbus service are equipped with a sticker containing a QR Code to access the General Conditions of Carriage (in Italian and English).
All social vehicles are equipped with an electronic panel indicating the line number and the route it operates.
AVM/AVL devices (Automatic Vehicle Monitoring/Automatic Vehicle Location), active on the entire fleet, enable the Company to promptly inform travellers in the event of unforeseen service changes.
The satellite location device, active on the entire fleet, ensures the Company can promptly inform travellers of any unexpected changes to the service.
The company website periodically publishes communications, service updates, news, timetables, and fares in printable format. The Newsletter service offers users the possibility to stay informed via their email inbox.
On Ferrotramviaria's social networks, including X, Facebook, LinkedIn, and Instagram.
The “Ferrotramviaria SpA” APP for mobile devices with Android or Apple (iOS) operating systems allows users to purchase online single tickets, consult timetables, news, notices, maps, sales points, phone contacts, lodge complaints, report lost items, and view useful links to obtain information on tourist points of interest within the area served by Ferrotramviaria. QR Codes for automatic link recognition via smartphone and direct access to the respective store are available on the company website.
Ferrotramviaria S.p.A Direzione Generale Trasporto Piazza A. Moro, 50/B - 70122 Bari
Partita Iva: 00890311004 - C.F.: 00431220581 Registro imprese: CCIAA ROMA n. 00431220581 Capitale sociale: 5.000.000 € I.V. - R.E.A. n. 83839
